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Frequently Asked Questions


What are your delivery rates?

We charge reasonable delivery rates and ship both nationwide and locally. See Shipping and Deliveries page for details.

Do you offer nationwide and international delivery service?

Furnitalia offers nationwide and international delivery service. Please contact us for details as rates vary on level of service and delivery destination.

Do you ship by UPS or FedEx?

UPS or FedEX is recommended for small accessories and soft goods. We do ship anywhere in the United States. Estimated delivery time would be 7-10 working business days from the day the order leaves our warehouse. The delivery cost would be calculated when you place the order.

Where are you located?

Please follow the Contact Us link to find out the address and contact information.

What kind of guarantees do you make regarding your furniture?

We understand that it is a leap of faith for you to place an order with someone you don't know. We try to ease your fears by revealing as much about our self and our business as we can on this web site. Our promise is to deliver to you the best piece of classically modern and contemporary furnishings that I we offer. We strive to provide you furniture that we can both be proud of and we stand behind every piece we sell.
The guarantee differs from each manufacturer. If you do not find the manufacturers guarantee on our frequently asked questions page, do contact us and we shall provide you with the required information.

How can I receive leather or fabric sample?

All fabric samples or wood samples are available at our showrooms in Sacramento, CA. Upon request some wood or fabric samples can be mailed directly to the customer. Please send request form for any samples and one of our design consultants will contact you with availability.

When do I pay for my furniture and how much do I pay?

Payment can be made by credit card, cash, check or money order. At this time we do not accept Discover credit cards.
To place an order requires a deposit of 50% to start the order. Upon receipt of your deposit, your order is placed immediately. We will contact you directly to let you know the estimated date of delivery. The balance of your order must be received prior to delivery or shipping.
We try our best to complete each order by the agreed upon date, however, circumstances beyond our control might cause a delay. At all times we remain in close contact with you, apprising you of the progress of your furniture.

What if my furniture arrives damaged?

Damaged furniture is rare, but in case you get damaged furniture, you should make sure to take digital photos of the damages including the damaged packaging materials (if any) before the delivery person leaves. Call us immediately at (916) 332-9000 and we shall guide you on how to resolve the matter at the earliest.

Do you sell furniture directly off the showroom floor?

Yes the furniture in our showroom is for sale and available for immediate delivery.

Can I take my furniture home instead of having it delivered?

Yes. Customers can choose to take their furniture home instead of having it delivered.

What is your return policy?

Customer service is the foundation of Furnitalia's reputation and our success. With that in mind, we want our customers to be completely satisfied with their purchases online as in our showrooms. In the event that you are not happy with your purchase our return policy is explained below. If you have additional questions, please feel free to email us at info@furnitalia.com.

Undamaged / Non-defective product:

All refunds for any returned/exchanged items will be issued in a form of store credit only.

Accessories: We will gladly exchange in-stock accessories in original condition with original receipt within 15 days.

Furniture returns/exchanges: All furniture returns or exchanges are subject to a 35% restocking fee plus additional shipping charges within 7 days of delivery. Please note that floor models, items sold "as is", and clearance items may not be returned under any circumstances.

Special Order Items: No refunds or exchanges on special orders after 24hrs.

Shipping and handling costs are not refundable.

All out-of-state purchases (except California) purchased from Furnitalia or furnitalia.com will not be accepted for return, with exception for damaged (by carrier), or manufacturer defect.

For items that were delivered correctly or were not defective upon Purchaser's receipt (including items originally shipped or delivered for free), Purchaser is responsible for all shipping and delivery charges to return the merchandise to Furnitalia Sacramento. If Furnitalia arranges the return, the shipper will bill Furnitalia and that amount will be deducted from the amount credited to Purchaser. Items to be returned must be unused, unassembled and in their original packaging with all instructions and inserts. Once the product is received and our shipping department confirms it is in as-new condition, the purchase price of the item(s) will be refunded as a store credit less original shipping costs. There will be no refunds/store credits for merchandise delivered in good condition to Purchaser, but returned damaged.

Defective merchandise and shipping / freight damage:

Damaged furniture is rare, but in case you get damaged furniture, you should make sure to take digital photos of the damages including the damaged packaging materials (if any) before the delivery person leaves. Call us immediately at (916) 332-9000 and we shall guide you on how to resolve the matter at the earliest.
Purchaser shall inspect all packages before signing the delivery ticket. If Purchaser feels merchandise is defective upon receipt, he/she must contact Furnitalia within 24 hours of receipt thereof and provide digital photos and a description of the problem. Once Furnitalia has determined that the merchandise is defective, Furnitalia, at its discretion, may exchange or repair the merchandise.
In the event that damaged merchandise arrives at Purchaser's location, Purchaser shall take the following steps to insure that a freight claim can be filed:

Items Shipped Via Third Party:

  • Note on the freight company delivery receipt "Damaged" with a description of the piece.
  • Notify the Furnitalia Shipping Department within 24 hours of receipt.
  • Keep all packing material for inspection.
  • Take digital photographs of the damaged item and packing material.
For pickups or deliveries:
  • Note any damage on the delivery/pickup slip.
  • For deliveries, both Purchaser and delivery driver must make notes on the delivery slip if damages to the goods or packaging are present.
  • For customers who follow these steps, Furnitalia will file a freight claim with the shipper and arrange for repair or send a replacement. Purchaser will bear sole responsibility for any damaged merchandise that arrives at Purchaser's location if any of the above steps are not taken. If the freight company damages goods on return shipment to Furnitalia, it is Purchaser's responsibility to make the freight claim.

*** Policy Subject to Change without Notice